Web Design Services in Portugal
WebBizora works with Portuguese businesses from Lisbon to Porto, delivering the same fully remote process used in every market WebBizora serves.
Building for
Portugal
The Complaints Book Link Is a Legal Element of Your Website
Portugal has an obligation most other countries do not, and it lands directly on the page rather than in a filing cabinet. Under Decreto-Lei n.º 156/2005 as amended, businesses supplying goods or services to the public must hold both a physical and an electronic complaints book — and if the business has a website, it must display access to the livroreclamacoes.pt platform there, in a visible and prominent position. Not tucked into terms and conditions. The registration is one per company, by NIPC, regardless of how many establishments you run. If a business has no website at all, it needs a dedicated email address to receive complaints instead.
Any Site That Shows a Product and a Way to Buy It Is Covered
The scope catches more businesses than the phrase "complaints book" suggests. The reading applied in practice is that a website presenting a good or service and giving contacts through which the purchase can be made brings the operator inside the electronic complaints book obligation. So a brochure site for a clinic, a workshop or a studio with a phone number on it is not automatically outside this because it takes no payments online. ASAE is the general enforcement authority, with sector regulators handling their own areas — the AMT for mobility and transport, for instance.
Enforcement Starts With a Ninety-Day Window
Decreto-Lei n.º 9/2020 added an article that changes the risk profile considerably. A business without the electronic complaints book can regularise within 90 days of being notified by the competent authority, and proceedings are opened only if it fails to do so in that window. Fines vary by seriousness and company size, and repeat conduct makes them worse. The practical reading: this is not a trap that springs without warning, but it is also not something to leave until a notification arrives, because the notification usually means a customer already tried to complain and could not find the link.
Accessibility Arrived Here on the Same Day as Everywhere Else
The European Accessibility Act has applied across the EU since 28 June 2025, and Portugal is no exception — websites, apps, online stores, email campaigns and payment terminals all sit inside its scope depending on activity and whether you deal with end consumers. The practical steps are the same everywhere: audit what you have, document any genuine technical or financial constraint rather than assuming an exemption, publish a Declaração de Acessibilidade, and put accessibility into the brief for the next project rather than the snag list after it. Businesses selling into Spain or elsewhere in the EU face the same standard with different national enforcement attached.
Plumbers
Emergency-ready sites with tap-to-call and service areas.
View Website SolutionsElectricians
Built for fast quote requests and callout coverage.
View Website SolutionsDentists
Appointment booking and treatment information, done right.
View Website SolutionsDoctors & Clinics
Clear specialties, patient enquiries and clinic details.
View Website SolutionsRestaurants
Menus, hours and reservations that are easy to find.
View Website SolutionsSalons & Spas
Service menus, pricing and booking in one clean flow.
View Website SolutionsReal Estate
Listings and agent profiles that build instant trust.
View Website SolutionsLaw Firms
Practice areas and consultation requests, presented with authority.
View Website SolutionsFitness & Gyms
Class schedules, memberships and trial sign-ups.
View Website SolutionsConstruction
Project galleries and quote requests for builders.
View Website SolutionsAutomotive
Service booking and repair information customers trust.
View Website SolutionsAccountants
A credible front door for client enquiries and services.
View Website SolutionsRoofers
Project galleries and quote requests, built for trust.
View Website SolutionsCafes
Menus, hours and location, easy to find on mobile.
View Website SolutionsHotels
Rooms, amenities and booking, presented clearly.
View Website SolutionsHVAC & AC Repair
Fast callout requests for heating and cooling issues.
View Website SolutionsWebsite Packages for Portugal Businesses
Typical agency cost: $1,499+
A focused five-page site for a small business that needs to be found, understood and contacted.
- Up to 5 pages
- Custom responsive design — no template
- Contact form with spam protection
- Speed and Core Web Vitals work
- Accessible markup (WCAG-aware build)
- Basic schema and meta setup
- 2 revision rounds
- 30 days post-launch support
- Full ownership of the finished site
Typical agency cost: $2,399+
More pages, more integrations, and the structure a growing business needs to keep adding to.
- Up to 12 pages
- Everything in Starter
- Blog or news section
- Google Business Profile and maps integration
- Newsletter or CRM connection
- Multi-location or service-area pages
- 3 revision rounds
- 60 days post-launch support
- Full ownership of the finished site
Typical agency cost: $3,799+
Booking, payments and a design built around how your business actually converts.
- Up to 25 pages
- Everything in Business
- Booking or appointment system
- Online payments (Stripe or equivalent)
- Customer portal or member area
- Bilingual build where the market needs it
- Advanced schema and AEO structure
- 4 revision rounds
- 90 days post-launch support
- Full ownership of the finished site
Typical agency cost: $5,499+
A complete online store — catalogue, checkout, tax and shipping, built to sell from launch day.
- Up to 100 products at launch
- Everything in Premium
- Full catalogue with variants and filtering
- Checkout, tax and shipping configuration
- Payment gateway integration
- Order, stock and customer management
- Abandoned-cart recovery setup
- 4 revision rounds
- 90 days post-launch support
- Full ownership of the finished site
Questions, Answered Directly
If your business supplies goods or services to the public and you have a website, yes — access to the livroreclamacoes.pt platform must be shown on the site in a visible and prominent place.
One, tied to the NIPC, regardless of how many establishments you operate. Individual establishments are then added within the platform’s back office.
Under the provision added by Decreto-Lei n.º 9/2020 you have 90 days from notification by the competent authority — often ASAE — to put it right, with proceedings following only if you miss that window. Fines scale with the seriousness of the breach and the size of the business.
For businesses with a fixed establishment open to the public, generally yes; the electronic version is an additional obligation rather than a replacement in every case. This page is general background information and not legal advice.
One Process, Wherever You Are
- Submit your project details through the quote form
- Review a proposed structure and package for your business
- We design and build while you review progress
- Launch, with your support window starting from day one