Maintenance & Support
Maintenance & Support keeps your website updated, backed up and working properly after launch, so small issues get caught while they're still small.
Maintenance & Support for Your Business
Any business that wants their site handled after launch instead of left untouched.
- One less thing to worry about after launch
- Fewer surprises from outdated software
- A direct line to fix issues quickly
- Regular backups
- Core software and plugin updates
- Uptime and security monitoring basics
- Minor content updates within scope
- Priority issue response
- Major redesigns or new feature builds (quoted separately)
- Third-party hosting fees
How this
service works
A Website Is Never Actually "Finished"
Launch feels like the finish line. It isn't. Software gets patched for real security vulnerabilities, content goes stale, and small faults — a contact form that quietly stopped delivering, a page that now takes six seconds — accumulate while nobody is watching for them. Treating launch as an ending rather than the start of an ongoing relationship with the site is the most common reason a good website gradually stops performing the way it did on day one.
What the Current Breach Data Actually Says
This page used to cite a figure you will see everywhere — that 43% of cyberattacks target small businesses. We have removed it. It traces to Verizon's 2019 report, it described the share of breaches involving small-business victims rather than attacks aimed at them, and by now it circulates as “widely cited industry data”, which is what a statistic looks like once it has come loose from its source. The current numbers make the point better anyway. Verizon's 2025 Data Breach Investigations Report found ransomware present in 88% of breaches at small and medium businesses against 39% at large organisations, with SMBs recording roughly four times the confirmed breach volume. Credential abuse and vulnerability exploitation were the two leading ways in, and exploitation of vulnerabilities rose 34% year on year.
A Sensible Maintenance Rhythm
Security scans and backups earn their keep running daily or weekly, because vulnerabilities get discovered and exploited fast once they're public knowledge. Core software and plugin updates usually sit on a monthly cycle. A deeper structural and content review every quarter catches whatever drifted out of date in between. None of this is maintenance for its own sake — it's the rhythm that keeps a site's technical foundation and search visibility intact well past the week it launched.
The Gap Between a Patch Existing and a Patch Being Applied
This is the number that makes the case, and almost nobody quotes it. The 2025 DBIR put the median time to remediate critical edge-device vulnerabilities at 32 days — and found only 54% were fully remediated across the whole year. So the software fix usually exists long before it reaches the site. On the WordPress side the window is tighter still: roughly 91% of WordPress vulnerabilities sit in plugins rather than core, and exploitation of a disclosed critical flaw often begins within hours of it becoming public, automated and indiscriminate. Maintenance is not really about knowing more than an attacker. It is about closing a gap that is measured in days while the exploit is measured in hours.
A Backup You Have Never Restored Is Not a Backup
It is a file. The only way to know a backup works is to restore it somewhere and look, which is the step most plans quietly skip — and the one you find out about on the day it matters. The other half of the same problem is where the backup lives: a copy sitting on the same server as the site is gone with the site if the server is compromised or the account is suspended. Off-site, restorable, and actually tested at least once is the standard worth insisting on, from us or from anyone. Ask a prospective supplier when they last performed a restore rather than whether they take backups.
Real Maintenance vs. "Ghost Maintenance"
Plenty of maintenance plans don't actually do anything. A real one leaves evidence behind — an update log or a short report, a stated response time for issues, and honest scope about what's covered versus what gets billed separately. Paying every month for a plan that never visibly touches the site is its own kind of neglect, and a more expensive one than doing nothing at all.
Questions, Answered Directly
Genuinely necessary. Outdated software is among the most common ways small business websites get compromised — Verizon's 2025 report put vulnerability exploitation up 34% year on year, and found ransomware in 88% of small and medium business breaches against 39% at large organisations.
Security scans and backups benefit from running daily or weekly, core updates are typically handled monthly, and a deeper review every quarter catches the rest. It isn't a one-time task after launch.
Visible activity — an update log or brief report, a clear response time for issues, and honest scope about what's included versus billed separately. A plan showing no activity probably isn't doing much.
No. Maintenance covers updates, backups, security monitoring and minor fixes. Larger changes such as a redesign or a new feature build are quoted separately.
WebBizora website maintenance plans start at $79 per month for updates, weekly backups, security scanning and uptime monitoring, rising to $199 a month for a plan including two hours of content and design changes, and $449 a month for stores needing checkout testing and catalogue support. Plans are monthly with no minimum term.
What Website Maintenance Costs Here
Monthly, published, and cancellable. The hard part of comparing maintenance quotes is that “maintenance” means something different at every supplier — so each plan below lists what is actually in it, not just a number.
Essential Care
$79/month
Comparable plans $99 · 20% less
Keeps the site patched, backed up and monitored. For a brochure site that rarely changes.
- Core, theme and plugin updates
- Weekly off-site backups, restorable on request
- Security scanning and malware monitoring
- Uptime monitoring with alerts
- SSL and domain expiry watch
- Monthly update log — you can see what was done
- 30 minutes of small content edits
- Email support, next business day
- Weekend and public holiday response available as a $149 callout
Standard Care
$199/month
Comparable plans $249 · 20% less
Everything in Essential, plus real working time each month for changes that actually need doing.
- Everything in Essential Care
- Daily backups
- 2 hours of content and design changes
- Core Web Vitals monitoring and tuning
- Broken link and 404 checks
- Accessibility spot-checks on new content
- Quarterly review with written findings
- Priority email support, same business day
- Weekend and public holiday response available as a $149 callout
Commerce Care
$449/month
Comparable plans $549 · 18% less
For stores, where an hour of broken checkout costs more than a year of maintenance.
- Everything in Standard Care
- Checkout and payment flow testing after every update
- Product, stock and catalogue support
- Extension and app conflict monitoring
- 4 hours of changes
- Staging environment for larger updates
- Tax and shipping rule checks
- Same business day response on anything blocking a sale
- Weekend and public holiday response available as a $149 callout
Published 2026 guides put small business maintenance at roughly $50–$150 a month for basic cover, $150–$400 for a standard plan and $400–$1,000+ for full service, with ad-hoc freelancer work at $50–$150 an hour. That last figure is the one worth holding onto: ten small changes billed hourly costs more than a year of Essential Care. Plans are monthly, there is no minimum term, and hosting stays in your name throughout.
If You Also Need the Site Built
Typical agency cost: $1,499+
A focused five-page site for a small business that needs to be found, understood and contacted.
- Up to 5 pages
- Custom responsive design — no template
- Contact form with spam protection
- Speed and Core Web Vitals work
- Accessible markup (WCAG-aware build)
- Basic schema and meta setup
- 2 revision rounds
- 30 days post-launch support
- Full ownership of the finished site
Typical agency cost: $2,399+
More pages, more integrations, and the structure a growing business needs to keep adding to.
- Up to 12 pages
- Everything in Starter
- Blog or news section
- Google Business Profile and maps integration
- Newsletter or CRM connection
- Multi-location or service-area pages
- 3 revision rounds
- 60 days post-launch support
- Full ownership of the finished site
Typical agency cost: $3,799+
Booking, payments and a design built around how your business actually converts.
- Up to 25 pages
- Everything in Business
- Booking or appointment system
- Online payments (Stripe or equivalent)
- Customer portal or member area
- Bilingual build where the market needs it
- Advanced schema and AEO structure
- 4 revision rounds
- 90 days post-launch support
- Full ownership of the finished site
Typical agency cost: $5,499+
A complete online store — catalogue, checkout, tax and shipping, built to sell from launch day.
- Up to 100 products at launch
- Everything in Premium
- Full catalogue with variants and filtering
- Checkout, tax and shipping configuration
- Payment gateway integration
- Order, stock and customer management
- Abandoned-cart recovery setup
- 4 revision rounds
- 90 days post-launch support
- Full ownership of the finished site